Refund policy

Exchanges

• We do not exchange items.
• Please follow the return instructions below, and place a new order for the item(s) you would like.

Return Restrictions

• Each item is assigned a Season, which determines its specific return policy.
  You can find the Season for any item on our website under the Specifications tab beneath the product photo.
  It also appears on your receipt or packing slip.
• Items must be in their original condition and packaging, unopened, unworn, unaltered, and have all original tags attached.
• White shirts may NOT be returned if they were removed from the package.
  Detailed measurement charts are included in each listing, and we are available by phone or email to assist with sizing before you purchase.
• Year-Round items may be returned at any time as long as they are being sold in our stores.
• Seasonal items must be shipped back within 5 days or returned in-store within 7 days.
• Shipped & Delivered Orders;
  • The 7 days begin when your package is delivered, per the tracking number.
    
  • Your order needs to be handed off to the post office within 5 days, or brought to one of our stores within 7 days.
• Pickup Orders;
  • The 7 days begin when the “ready for pickup” email or text is sent.
    
  • You have 7 days to return in store. If mailing the return, it must be handed off to the post office within 5 days.
• Shabbos, Yom Tov, and legal holidays ARE included in your time frame.
• Sale items and personalized items are NOT returnable.
• Orders placed with discount codes of 20% or more are NOT returnable.
• When returning an order that had been placed with free shipping, and you keep less than $50 worth, we will deduct our original shipping cost from your refund.
• Items returned in violation of these conditions may be accepted with a 50% restocking fee, or donated to charity at our discretion.
• Orders placed using a gift card will be refunded as a store or web credit.
• Some credit card processors have limits on how long past the purchase date they allow a card to be refunded. If you return an item outside of this window and we cannot refund the original card used for the purchase, we will issue a store or web credit.