1. How do I figure out if an item will fit my child?
    • Nearly all of our basic items have a size chart as one of the additional images. You should measure the item that your child currently has, and compare that with our chart to get the most accurate sizing.
    • Due to the fact that most of our seasonal items arrive when its busy and hectic, we are not able to offer a size chart for those items. As a general rule, these items run true to size, and we note in the description if it runs abnormally large or small.
    • As always, you can contact us with a specific model number and we will be happy to assist you.
  2. What should I do if I'm still unsure if an item will fit my child or match what I have?
    • If you are unsure of what size or color you need, we recommend purchasing multiple sizes or colors, and returning the ones you dont need. This will save you on shipping charges being deducted from multiple returned orders.
  3. How can I know if multiple items match each other?
    • We do our best to provide images with accurate coloring. However, we know that its sometimes difficult to see on a screen. You can contact us with the model numbers that you need assistance with, and one of our representatives will be happy to advise you.
  4. If I dont see something on the website, would you have more in the store?
    • No. The stock online is accurate to whats in the store.
  5. Are all items online available in the store?
    • Yes, unless the item is tagged as "Online Exclusive". Online Exclusive
  6. Do you restock items that are sold out?
    • Firstly, because we allow returns, its possible that the item you would like will come back into stock if it is returned by another customer.  We recommend checking the website often, as the stock online will get updated as soon as it comes back.
    • Some items do get restocked from the manufacturer. If you contact us about the item you want, we can let you know if and when more is expected to arrive.
  7. How does the girls department work?
      • Girls items are ONLY AVAILABLE ONLINE.
      • If you are local, you can select "in store pickup" and our warehouse will pack your order and deliver to our store for you to pickup.
      • You CAN drop off a return of a girls item to our Brooklyn store.
      • We will NOT be able to accommodate the use of our dressing rooms for girls.
  8. What should I do if an item arrives defective or damaged?
    • You must contact us within 10 days of receiving the damaged item. Failure to do so within that time frame absolves ShirtStop of any responsibility towards that item.
    • Send an email to: customerservice@shirtstop.us
    • You must include your order number, model number of the defective item, and an image showing the defect.
    • If a defect occurs after washing, we must be notified within 30 days from the date of purchase. Failure to do so within that time frame absolves ShirtStop of any responsibility towards that item. This applies even if the item was ordered at the beginning of the season, and not worn or washed until later in the season.
  9. When can I expect a response to an email, contact form or voicemail that I've sent?
    • We try to respond to emails and voicemails as quickly as possible. However, it can take up to 2 business days during our peak times.
  10. How long does it take to process an order?
    • We generally process orders immediately to insure that you get the items you ordered, and dont sell it to another customer.
  11. How long does it take for my order to ship?
    • We ship out almost all orders within 24 hours of it entering our system. Generally, we can get it out the same day.
  12. Can I cancel or change my order after its submitted?
    • We can always try, but once a shipping label has been created, we cannot make any changes to your order.
  13. Where does your order ship out from?
    • Either our store or warehouse in Brooklyn, NY
  14. How long will it take for my order to be delivered?
    • That depends on which shipping method you've chosen.
    • In Store Pickup is generally ready the same day. Do NOT expect to pick up your order if you have not received a "Ready For Pickup" email. We will hold your package for 30 days from when the "ready for pickup" email is sent, unless you email us requesting otherwise. Failure to pick up your order or contact us before that point will result in the items being put back into stock or donated at our discretion. We will not offer a refund or any type of credit in this scenario.
    • Deliv - any orders that come into our system by 12 noon will be delivered later the same day. After that time, will be delivered the next day excluding Saturday.
    • Free Shipping method usually ships via USPS. USPS estimates 2-3 business days in transit to anywhere in the US.
    • USPS transit times are NOT GUARANTEED, its just an estimate. Sunday does not count as a transit day.
    • UPS Ground does guarantee their transit times. See map below for a map of transit times to all US locations. Saturday and Sunday do not count as transit days.
    • UPS Ground Map
  15. What is the return policy?
  16. What is your Privacy & Security Policy?
    • Your privacy is important to us. To better protect your privacy, the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
    • As part of the order process, the following information is collected from shoppers:
    • Name Shipping/Billing Address, Email address, and Phone number.
    • For Credit Card orders, your card is charged but not saved. We do not save credit card numbers.
    • For Paypal and Amazon Pay orders, card information is collected by them and it is never passed on to us.
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