Returns and Exchanges
- We do not exchange items.
- Please follow the return instructions below, and place a new order for the item(s) you would like.
- Most purchases may be returned for a full refund (excluding shipping charges).
- Items must be returned in their original conditions and packaging, all tags still attached.
- Seasonal items must be returned within 7 days.
For orders that were shipped, the 7 days begin upon delivery of your package to the shipping address you submitted, as per your tracking number.
Orders that were submitted for "in store pickup" have 7 days from when the "ready for pickup" email was sent.
- Sale items and custom orders are NOT returnable.
- When returning an order that had been placed with free shipping, and you keep less than $50 worth, we refund you less our shipping cost.
- Items that are returned and violate the above conditions will either be accepted with a 50% restocking fee, or be donated to charity at our discretion.
- You do not need authorization to send back a return.
- Place all items you are returning in a box or shipping bag along with a paper with your order number and name.
- Ship out your package using a trackable method. We are not responsible for lost packages.
- Packages should be shipped to:
- ShirtStop LLC
- 1614 Avenue M
- Brooklyn, NY 11230
- Once a package is received, a refund will be issued within 14 days.
If you have any questions, please use the "Contact Us" link below.